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The increasing use of computer applications in most organizations has necessitated the need for systems that help manage the multiple activities. At any one time, a computer application in a particular project could be processing thousands of issues and if a fault occurs, all these might be in jeopardy. Many a time, software users have complained of the lack of a consistent support system to help them in case there are dangers to their projects. As such, software developers have come up with issue tracking software to help create, manage and resolve any arising features. The issue tracking software is a must have for organizations involved in labor intensive projects on computers.
Traditionally, tracking these issues was done by a dedicated group of personnel but the issue tracking software has made the work easier. There are, however, some things you need to note before purchasing any of the widely available software. Firstly, you need to confirm the language support. Most of the issue tracking software available does not support localization. This means you have to be keen when buying to avoid software that won’t be of any use to your organization if the language is alien to you and the support team of your organization. Talking of language, the implementation language of the issue tracking software is also crucial. Basically, these systems use perl, php, RoR, JAVA, C, C++, C# or ASP. With Java being the mostly used programming language, it is advisable to try software supporting it.
The backend database is another major consideration. The common issue tracking software in the market requires a backend database but there are some which are file based. If you select the file based issue tracking software always check that it scales well. There are some applications that claim to be cross database systems but always ensure that you understand the terminology and test the product before purchasing to avoid disappointments when using it. If the issue tracking software is using non-standard proprietary databases, it is better to keep looking because these obviously can’t be better than the more popular and tested public systems.
The system architecture of your issue tracking software is also a critical factor to consider. Traditional issue tracking software is client server based which means the user has to install some software. With the protection issues on many computers such as firewall, this could be problematic and clients might end up dumping your software due to installation hiccups. To avoid this, the web based systems have come to replace the older versions. If the users are in the same organization but in different locations, this makes a lot of sense because what everyone needs is a good internet connection and the system is up and working.
Of all these considerations, the ease of usage should be the main issue. Most of the people who will have access to the issue tracking software might not be necessarily qualified in software technology and as such, the interface needs to be easy to navigate and maneuver. Some applications are so complicated that your personnel might be forced to train which again adds to the cost of the whole process. To avoid this, purchase a system that is user friendly and configurable in such a way that you can customize it to suit your organization’s needs.
Traditionally, tracking these issues was done by a dedicated group of personnel but the issue tracking software has made the work easier. There are, however, some things you need to note before purchasing any of the widely available software. Firstly, you need to confirm the language support. Most of the issue tracking software available does not support localization. This means you have to be keen when buying to avoid software that won’t be of any use to your organization if the language is alien to you and the support team of your organization. Talking of language, the implementation language of the issue tracking software is also crucial. Basically, these systems use perl, php, RoR, JAVA, C, C++, C# or ASP. With Java being the mostly used programming language, it is advisable to try software supporting it.
The backend database is another major consideration. The common issue tracking software in the market requires a backend database but there are some which are file based. If you select the file based issue tracking software always check that it scales well. There are some applications that claim to be cross database systems but always ensure that you understand the terminology and test the product before purchasing to avoid disappointments when using it. If the issue tracking software is using non-standard proprietary databases, it is better to keep looking because these obviously can’t be better than the more popular and tested public systems.
The system architecture of your issue tracking software is also a critical factor to consider. Traditional issue tracking software is client server based which means the user has to install some software. With the protection issues on many computers such as firewall, this could be problematic and clients might end up dumping your software due to installation hiccups. To avoid this, the web based systems have come to replace the older versions. If the users are in the same organization but in different locations, this makes a lot of sense because what everyone needs is a good internet connection and the system is up and working.
Of all these considerations, the ease of usage should be the main issue. Most of the people who will have access to the issue tracking software might not be necessarily qualified in software technology and as such, the interface needs to be easy to navigate and maneuver. Some applications are so complicated that your personnel might be forced to train which again adds to the cost of the whole process. To avoid this, purchase a system that is user friendly and configurable in such a way that you can customize it to suit your organization’s needs.
Tom Svensson is the author of this article on Bug Tracking System. Find more information on Issue Tracking System here.